Arhaan Nair

IT Specialist

idk

Tempe, AZ arhaannair2005@gmail.com

Experience

Desk side Support Assistant

Enterprise Technology at ASUJuly 2025 - Present

Resolved 20+ monthly ServiceNow tickets for Windows 11, hardware, and software issues, reducing downtime by 25%
Upgraded workstations to Windows 11 Enterprise, refreshing 60+ devices and cutting setup time by 30%
Managed AV systems for 10+ academic and administrative events, ensuring seamless technical operations

System Support Specialist

QuickSoftProAugust 2025 - Present

Supported backend systems for operational monitoring and analytics, processing 1,000 plus daily data events for reporting
Optimized database indexing and queries, reducing average query execution time by up to 40 percent
Maintained backend database services for 10 plus client platforms, improving system reliability and performance by 25%

ITS Deskside Support Intern

Arizona Department of Health ServicesMay 2025 - August 2025

Deployed and configured 100+ devices with AD, MECM, Office 365, and VPN, streamlining onboarding for new users
Resolved 20+ weekly technical issues with ServiceNow and asset tracking tools, maintaining a 95% satisfaction rate
Delivered end-user training and updated SOPs, boosting team efficiency and reducing recurring tickets by 20%

Engineering Tutor for IT

Ira A. Fulton Schools of Engineering at ASUSeptember 2024 - July 2025

Tutored 100+ students in IT, Networking, and Cybersecurity, raising test scores by 15% through structured guidance
Designed lesson materials on Active Directory, Linux administration, and networking protocols to reinforce learning
Provided personalized support, strengthening student technical comprehension and problem-solving skills

IT Support Specialist

Sumit’s YogaSeptember 2022 - September 2024

Provided AV and technical support for classes and events serving over 30,000 users, reducing disruptions by 25 percent
Trained end users on scheduling, booking, and account tools, reducing repeat support requests by 20 percent
Maintained scheduling and user data, improving data accuracy and reducing booking issues by 20 percent

Projects

PhishLens - Email Phishing Detection Tool

Cybersecurity

Built a Python-based phishing detection tool using a Random Forest model to identify malicious URLs with 85%+ accuracyIntegrated SHAP explainability to highlight key features influencing detection, improving transparency and trust in resultsEvaluated model outputs to validate phishing detection performance across test datasets

ForensiCase - Digital Forensics Investigation Lab

Network Forensics & Cybersecurity

Conducted forensic analysis of a compromised Windows host using FTK Imager and Autopsy to uncover attacker activityRecovered deleted files, extracted registry artifacts, and built an evidence timeline to reconstruct the breachDocumented findings in a structured forensic report to preserve chain of custody and support investigative procedures

Education

Arizona State University, Ira A. Fulton Schools of Engineering

B.S. in Information Technology

Expected Spring 2026 -

Skills

Networking & Security: Active Directory, DHCP, NAT, VPN, Firewalls, Vulnerability Management, Wireshark

Cloud & Infrastructure: AWS (EC2, S3, Route 53, CloudWatch, DynamoDB, IAM), Endpoint Configuration (MECM , GPO)

Systems & Platforms: Windows & Linux Administration, Cisco Packet Tracer, ServiceNow, GitHub

Programming & Automation: Python, SQL, HTML, JavaScript, Bash, PowerShell, JSON, Random Forest (ML)

Connect

Portfolio

linkedin.com/in/arhaan-nair

Experience

Desk side Support AssistantJuly 2025 - Present

Enterprise Technology at ASU

Resolved 20+ monthly ServiceNow tickets for Windows 11, hardware, and software issues, reducing downtime by 25%
Upgraded workstations to Windows 11 Enterprise, refreshing 60+ devices and cutting setup time by 30%
Managed AV systems for 10+ academic and administrative events, ensuring seamless technical operations

System Support SpecialistAugust 2025 - Present

QuickSoftPro

Supported backend systems for operational monitoring and analytics, processing 1,000 plus daily data events for reporting
Optimized database indexing and queries, reducing average query execution time by up to 40 percent
Maintained backend database services for 10 plus client platforms, improving system reliability and performance by 25%

ITS Deskside Support InternMay 2025 - August 2025

Arizona Department of Health Services

Deployed and configured 100+ devices with AD, MECM, Office 365, and VPN, streamlining onboarding for new users
Resolved 20+ weekly technical issues with ServiceNow and asset tracking tools, maintaining a 95% satisfaction rate
Delivered end-user training and updated SOPs, boosting team efficiency and reducing recurring tickets by 20%

Engineering Tutor for ITSeptember 2024 - July 2025

Ira A. Fulton Schools of Engineering at ASU

Tutored 100+ students in IT, Networking, and Cybersecurity, raising test scores by 15% through structured guidance
Designed lesson materials on Active Directory, Linux administration, and networking protocols to reinforce learning
Provided personalized support, strengthening student technical comprehension and problem-solving skills

IT Support SpecialistSeptember 2022 - September 2024

Sumit’s Yoga

Provided AV and technical support for classes and events serving over 30,000 users, reducing disruptions by 25 percent
Trained end users on scheduling, booking, and account tools, reducing repeat support requests by 20 percent
Maintained scheduling and user data, improving data accuracy and reducing booking issues by 20 percent

Projects

PhishLens - Email Phishing Detection Tool

Cybersecurity

Built a Python-based phishing detection tool using a Random Forest model to identify malicious URLs with 85%+ accuracy
Integrated SHAP explainability to highlight key features influencing detection, improving transparency and trust in results
Evaluated model outputs to validate phishing detection performance across test datasets

ForensiCase - Digital Forensics Investigation Lab

Network Forensics & Cybersecurity

Conducted forensic analysis of a compromised Windows host using FTK Imager and Autopsy to uncover attacker activity
Recovered deleted files, extracted registry artifacts, and built an evidence timeline to reconstruct the breach
Documented findings in a structured forensic report to preserve chain of custody and support investigative procedures

Technical Skills

Skills: Networking & Security: Active Directory, DHCP, NAT, VPN, Firewalls, Vulnerability Management, Wireshark, Cloud & Infrastructure: AWS (EC2, S3, Route 53, CloudWatch, DynamoDB, IAM), Endpoint Configuration (MECM , GPO), Systems & Platforms: Windows & Linux Administration, Cisco Packet Tracer, ServiceNow, GitHub, Programming & Automation: Python, SQL, HTML, JavaScript, Bash, PowerShell, JSON, Random Forest (ML)