Arhaan Nair — Résumé

Profile

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Enterprise Technology at ASU

July 2025 - Present

Resolved 20+ monthly ServiceNow tickets for Windows 11, hardware, and software issues, reducing downtime by 25%
Upgraded workstations to Windows 11 Enterprise, refreshing 60+ devices and cutting setup time by 30%
Managed AV systems for 10+ academic and administrative events, ensuring seamless technical operations

QuickSoftPro

August 2025 - Present

Supported backend systems for operational monitoring and analytics, processing 1,000 plus daily data events for reporting
Optimized database indexing and queries, reducing average query execution time by up to 40 percent
Maintained backend database services for 10 plus client platforms, improving system reliability and performance by 25%

Arizona Department of Health Services

May 2025 - August 2025

Deployed and configured 100+ devices with AD, MECM, Office 365, and VPN, streamlining onboarding for new users
Resolved 20+ weekly technical issues with ServiceNow and asset tracking tools, maintaining a 95% satisfaction rate
Delivered end-user training and updated SOPs, boosting team efficiency and reducing recurring tickets by 20%

Ira A. Fulton Schools of Engineering at ASU

September 2024 - July 2025

Tutored 100+ students in IT, Networking, and Cybersecurity, raising test scores by 15% through structured guidance
Designed lesson materials on Active Directory, Linux administration, and networking protocols to reinforce learning
Provided personalized support, strengthening student technical comprehension and problem-solving skills

Sumit’s Yoga

September 2022 - September 2024

Provided AV and technical support for classes and events serving over 30,000 users, reducing disruptions by 25 percent
Trained end users on scheduling, booking, and account tools, reducing repeat support requests by 20 percent
Maintained scheduling and user data, improving data accuracy and reducing booking issues by 20 percent